ACCU/Ombudsman

Get assistance for making the most of your
Medicaid benefits


We are your Administrative Care Coordination Unit–Ombudsman Program (ACCU), helping Frederick Medicaid-eligible residents to better understand and use their benefits and health care services provided through the Managed Care Organizations (MCO). We can assist you in finding answers to questions or resolving issues to a wide range of health care services. Our goal is to give you personal service that leads to knowing your options for a healthier outcome for you and your family.

Once approved for Maryland Medical Assistance (MEDICAID), you will receive a red and white medical assistance card in the mail within 14 days of enrolling. Do not throw away this card. Even if you haven’t received your card yet, you can still get medical services. Your doctor or pharmacist can verify coverage by calling the Eligibility Verification System (EVS).

Choosing your MCO and primary care provider

When your application is completed and verified, you will receive an enrollment packet in the mail to choose a managed care organization (MCO / Insurance Company) to provide your care coverage.

The MCOs that you can choose in Frederick County are:

  • Amerigroup Community Care
  • Maryland Physicians Care
  • Priority Partners
  • United Healthcare Community Plan (current family members)
  • University of Maryland Health Partners

Ask your doctors which MCOs they accept or search the Frederick County Provider list to find doctors who accept your MCO. (link)

You can also compare available MCOs by clicking on Health Choice Comparison Chart. (link)

You can enroll in a MCO any of these ways

  1. Online here using a four-digit PIN in your enrollment packet. (Please note, this enrollment option is only for new recipients.)
  2. Call HealthChoice at 1-800-977-7388 (Monday–Friday, 7 a.m.–7 p.m.)
  3. Complete the MCO enrollment form included in the packet you received in the mail, and mail it back in the envelope provided (no stamp needed).
If you do not choose a MCO the state will assign one for you.

Health services covered

When enrolled in Maryland Medicaid you will receive covered health services to include: doctor visits, prescriptions, vision, addiction treatment, mental health services, hospital care, and urgent care services, and more. Dental care is covered for children and Pregnant Women through Healthy Smiles. Some MCOs offer limited adult dental care.

For help on benefits and service and other assistance please call Administrative Care Coordination/Ombudsman Program (ACC) at Frederick County Health Department: 301-600-8888.

Report changes

It is important to notify Maryland Health Connection with any changes in your address, household size, or income to assure you receive proper notifications and coverage. To update your application, call 1-855-642-8572 (TTY: 1-855-642-8573) (link) or contact MCHP at Frederick County Health Department 301-600-3124.

At Frederick Medicaid, you can:

  • Access the local Administrative Care Coordination / Ombudsman staff for assistance
  • Find a current listing of health service providers
  • Locate an in-network primary care doctor or specialist
  • Get help understanding your benefits
  • Find participating pharmacies for your prescription needs
  • Obtain education on your Medicaid eligibility
  • Find participating urgent care services
  • Receive education on dental, vision, addiction treatment, and mental health coverage
  • Locate participating dentists
  • Get education on pregnancy and newborn benefits and services
  • Receive referral information for Medicaid transportation services

Community Education Services:

  • ACC provides informational presentations and classes on Medicaid for local agencies, their staff, and Medicaid eligible clients to better understand the Medicaid system

The local Frederick County Health Department Ombudsman is an advocate for your health care needs. If you are having trouble getting health care services from your MCO or your doctor please call: HealthChoice Help Line @ 1-800-284-4510 and they will send our Ombudsman a request to follow- up with you to ensure that your health care problems were resolved.

Call 301.600.8888
for assistance

We are available Monday through Friday from 8:00am to 5:00pm.

Click Here for a full range of ACCU resources and references.

Download the ACCU info card.
Maryland Health Department
Frederick County Health Department logo